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At Cozyuiglow, we are committed to delivering exceptional business consulting services that meet and exceed our clients' expectations. This Return Policy outlines the terms and conditions regarding refunds, cancellations, and service satisfaction for our consulting engagements.
We understand that business needs can change, and we strive to maintain flexibility while ensuring fair treatment for all parties involved. Please read this policy carefully to understand your rights and obligations regarding our services.
Our business consulting services are professional services that involve the application of expertise, knowledge, and strategic guidance tailored to each client's unique circumstances. Unlike physical products, consulting services are:
Due to the nature of these services, our return and refund policies differ from those applicable to physical goods or standardized products.
All consulting engagements are governed by written service agreements that outline:
The terms specified in your individual service agreement take precedence over this general Return Policy. If there are any conflicts between your service agreement and this policy, the service agreement shall govern.
We offer initial consultations to help potential clients understand our services and determine if we are the right fit for their needs. These consultations may be complimentary or offered at a reduced rate, depending on the scope and complexity.
If you are not satisfied with the initial consultation or decide not to proceed with a full engagement, you are under no obligation to continue. Any fees paid for initial consultations are generally non-refundable, as they compensate our consultants for their time and expertise provided during the assessment phase.
We understand that circumstances may require you to cancel or postpone a consulting engagement. Our cancellation policy is as follows:
If you cancel a consulting engagement before work has commenced:
If you cancel a consulting engagement after work has begun:
In rare circumstances, we may need to cancel or postpone a consulting engagement due to:
If we cancel an engagement before commencement, we will provide a full refund of any payments made. If cancellation occurs after work has begun, we will charge only for work completed and provide a refund of any remaining advance payments.
Refunds may be considered in the following circumstances:
The following are generally non-refundable:
To request a refund, you must:
We will review your refund request within 10 business days and provide a written response. If approved, refunds will be processed within 30 days using the original payment method.
We are committed to delivering high-quality consulting services that meet professional standards and client expectations. Our quality assurance measures include:
If you have concerns about service quality at any point during the engagement, we encourage you to raise them immediately so we can address issues promptly and make necessary adjustments.
If you are dissatisfied with our services or have a dispute regarding refunds or cancellations, we encourage you to follow this resolution process:
Contact your assigned consultant or project manager to discuss your concerns. Many issues can be resolved through open dialogue and collaborative problem-solving.
If the issue is not resolved at the consultant level, you may escalate the matter to our senior management team. Provide a written summary of the issue and any previous attempts at resolution.
Submit a formal written complaint to our office, including all relevant documentation and correspondence. We will conduct a thorough review and provide a written response within 15 business days.
If the dispute cannot be resolved through internal processes, both parties may agree to engage in mediation with a neutral third-party mediator before pursuing legal action.
We accept various payment methods, including:
Payment terms vary depending on the type and duration of the engagement:
Invoices are due within the timeframe specified in your service agreement, typically 14-30 days from the invoice date. Late payments may result in:
If you request changes to the scope of work after the engagement has commenced, we will:
Additional fees for scope changes are non-refundable once work on the modified scope has begun.
Upon full payment for services rendered:
If a refund is issued for incomplete work, intellectual property rights may be limited or revoked as specified in the service agreement.
Regardless of cancellation or refund status:
We recognize that exceptional circumstances may warrant special consideration. We will evaluate requests for exceptions to this policy on a case-by-case basis, considering factors such as:
Requests for exceptions should be submitted in writing with supporting documentation.
This Return Policy is governed by the laws of Ireland. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Ireland.
We reserve the right to modify this Return Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified policy. However, any changes will not affect existing service agreements unless mutually agreed upon in writing.
For questions about this Return Policy, to request a refund, or to discuss cancellation options, please contact us:
Cozyuiglow
Unit W1E, Office 3, Toughers Business Park
Ladytown, Naas, Co. Kildare, Ireland
Phone: 086 859 2524
Email: contact@cozyuiglow.world
By engaging our consulting services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy and any specific terms outlined in your service agreement. We encourage you to discuss any questions or concerns about this policy before commencing an engagement.